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Online shop terms and conditions martagallery

ONLINE SHOP TERMS AND CONDITIONS — MARTAGALLERY.COM

§ 1. GENERAL PROVISIONS

  1. These Terms and Conditions define the rules for using the website https://martagallery.com and the terms of purchasing products offered by the Seller.
  2. The Seller is Marta Zawadzka, conducting business under the name MARTA ZAWADZKA MARTAGALLERY.COM, Świętokrzyska 30/55, 00-116 Warsaw, Poland, NIP: 9661556549.
  3. Contact with the Seller is possible via e-mail: [email protected].
  4. These Terms are made available on the Website in a form that allows their storage and reproduction.
  5. By using the Website, the User confirms that they have read and accepted these Terms and Conditions.

§ 2. DEFINITIONS

  1. Customer – a natural person, legal entity, or organizational unit placing an order via the Online Shop.
  2. Product – physical artwork offered by the Seller, including original paintings and fine art prints.
  3. Online Shop / Website – the website available at https://martagallery.com.
  4. Sales Agreement – a distance sales contract concluded between the Seller and the Customer via the Website.
  5. Order – a purchase request submitted by the Customer through the Order Form.
  6. Consumer – a natural person acting for purposes outside their business activity (EU definition).

§ 3. USE OF THE WEBSITE

  1. Browsing the Website does not require registration.
  2. The Customer may place orders with or without creating an account.
  3. The Website is available 24 hours a day, 7 days a week, subject to technical interruptions.

§ 4. PRODUCTS AND ORDER PROCESS

  1. The Seller offers physical artworks, including original paintings (“one-of-a-kind”) and limited edition fine art prints.
  2. All products available in the Online Shop are physical goods delivered to the Customer.
  3. Orders are placed via the Website using the Order Form.
  4. The Customer selects the Product, provides delivery details, and proceeds to payment using available payment methods.
  5. For certain unique artworks, availability, shipping details, or timelines may require individual confirmation prior to fulfillment.
  6. The Sales Agreement is concluded upon confirmation of the Order by the Seller via email.

§ 5. PRICES AND PAYMENT

  1. The primary currency of the Online Shop is USD (United States Dollar).
  2. Prices may also be displayed in other currencies (e.g. EUR, PLN) for informational purposes.
  3. The final price payable by the Customer is shown during checkout and includes the product price and delivery costs.
  4. The Customer may choose from payment methods available in the Online Shop.
  5. The Seller reserves the right to change prices; however, the price visible at the time of placing the Order is binding.

§ 6. DELIVERY

  1. The Seller delivers Products worldwide.
  2. Delivery is carried out via reputable courier services such as DHL, DHL Express, DPD or equivalent providers.
  3. Delivery costs and estimated delivery times are provided during checkout.
  4. For selected countries, the Seller may cover customs duties and import taxes.
  5. The Customer is advised to inspect the shipment upon delivery and report any damage immediately.

§ 7. RIGHT OF WITHDRAWAL (RETURNS)

  1. A Consumer has the right to withdraw from the Sales Agreement within 14 days from the date of delivery without giving any reason.
  2. To exercise this right, the Customer must notify the Seller via email at [email protected].
  3. The Product should be returned in its original condition and packaging.
  4. The Customer is responsible for any diminished value resulting from use beyond necessary inspection.
  5. Refunds will be processed within 30 days from receipt of the returned Product.
  6. Refunds are issued using the same payment method used by the Customer unless otherwise agreed.

§ 8. COMPLAINTS

  1. The Customer has the right to submit a complaint regarding defective Products or improper service.
  2. Complaints should be sent to [email protected] and include a description of the issue and relevant details.
  3. The Seller will process complaints within 30 days.

§ 9. TECHNICAL REQUIREMENTS

  1. Use of the Website requires an internet connection and a web browser supporting modern web standards.
  2. The Seller is not responsible for technical issues on the Customer’s side.

§ 10. NEWSLETTER

  1. The Newsletter service is optional and free of charge.
  2. The User may unsubscribe at any time by contacting the Seller or using the unsubscribe option.

§ 11. COPYRIGHT

  1. All content on the Website, including images and text, is protected by copyright.
  2. Any use without prior written consent of the Seller is prohibited.

§ 12. PERSONAL DATA AND COOKIES

  1. Personal data is processed in accordance with applicable laws, including GDPR.
  2. Detailed information is available in the Privacy Policy on the Website.

§ 13. FINAL PROVISIONS

  1. Polish law shall apply to these Terms and Conditions.
  2. Consumers have the right to use out-of-court complaint and redress mechanisms, including the EU ODR platform.
  3. The Seller reserves the right to amend these Terms; changes do not affect orders already placed.
  4. In matters not regulated herein, applicable legal provisions shall apply.